Enterprise Architect Salesforce

With experience in architecture in a large and international oriented company and a strong knowledge in CRM systems. Think Forward! Our purpose is to empower people to stay a step ahead in life and in business. We are an industry recognized strong brand with positive recognition from customers in many countries, strong financial position, omni-channel distribution strategy and international network. 

If you want to work at a place where we believe that you can live by the Agile manifesto without jeopardizing the necessary continuity, compliance and QA measures, where we are committed to deliver stable and secure services to end users, and where we have a 'no nonsense' getting-things done mentality, please read on!

Own the full stack lifecycle of the ING Salesforce@ING platform and are accountable for the evolution of the Salesforce@ING platform across IT chains and domains that consume the platform services in terms of functionals, nonfunctionals, Risk, Security, technical debt, migration, Roadmaps, etc.;

Address the business aspects of Architectures and Roadmaps on ING’s Global level through system analysis of primary business goals and objectives, business functions, business value, organisational units, role-players, culture, components, information, processes, locations, etc.

Define the architecture for the platform, including integration points with other platforms;

ensures that the architecture is implemented according to plan, minimizing technical/tactical debt. Escalates to management if required;

Reduce complexity and steers towards preventing or reducing technical debt. Improves the quality and consistency, and reduces time-to-market for the platform. Shortens the cycle time from idea to service with impact to consumer;

Define realistic and ambitious Implementation Roadmaps and Quarterly Business Review (QBR) items together with Tribe Leads, Product Owners, IT leads and Squads of the platform;

Actively guards security and data integrity in the design, implementation and operation of platforms using standards industry frameworks. Is mandated to define global standards in collaboration with other Architects, Engineers, IT Leads, etc.

Break down desired (business and IT) themes into epics and features across multiple platforms, that can be further refined into implementable stories. Defines together with the Product Owner user stories to further improve the quality of the platform;

Provides guidance to Engineers, Product Owners, chapter leads, managers and teams/squads for the platform by describing design patterns in Cookbooks together with the engineering discipline. Describe how these best practices can actually be implemented in practice;

Has a profound knowledge and experience with data architectures and models in order to  manage all aspects of data and information (both structured and unstructured) from translation of business and strategic requirements into an information architecture to logical and physical designs;

Embraces the opportunity to travel

What department?

The Wholesale Banking Enterprise Architecture department is a team of about 30 people that has the mission to develop and execute the architecture and advice on the strategy of the Wholesale Banking business line in order to position adequate IT capabilities for changing business needs and moving towards a globally scalable banking platform. These IT capabilities are not always restricted to Wholesale banking but can cover all business lines within the bank. We work in a fun and creative environment and we’re dedicated to bringing out the best in both each other and our projects.

Do you recognize yourself in this profile:

You are able to design, architect and build the Salesforce@ING in a truly international environments, not only within Wholesale banking but also within the retail organisation in the Netherlands/Belgium and in the international retail countries. You can communicate on the level of the CIO’s of the business lines and the CIO’s of the countries and will be able to position Salesforce@ING as a really global platform. You have the power and the political negotiation skills to make Salesforce@ING a success.

Besides this, you have a

MS degree in Computer Science, Engineering or equivalent practical experience

3+ years’ experience with CRM

Proven international experience

Demonstrated industry leadership in the fields of architecture and Customer Relationship Management

Demonstrated ability to think strategically about business, product, and technical challenges in an enterprise environment

Preferred Qualifications

Excellent skills in negotiation

Communication skills on senior management level

Ability to travel

What do we offer?

Working at ING means working in a dynamic and international setting. Individual development of our employees is very important and that is why ING offers excellent courses and programs. You will become a member of the Wholesale Banking Enterprise Architecture team, a prestigious, no-nonsense and high-output architecture team. Diva behaviour is not tolerated, neither is underperformance. We only hire people with exceptional talents and capabilities! You will work on the most innovative projects within ING. In addition we offer:

Fun!

A competitive salary

Working with highly skilled people

Working in an area which is of great importance to the strategy of ING

A relaxed and fun team

An International atmosphere

A full time position (40 hour week)

Great training and education opportunities

Are you keen to know more or apply?

For further inquiries, please contact Lucja Walczak (lucja.walczak@ing.com)

We are looking forward to getting to know you!